Ok let me start by saying I worked for Chief Auto for 21yrs and the policy has remained the same after the Autozone buy out. He knew what he was doing was against policy. However he also has military training , this can take over in a hostile situation and his reaction was probably just "normal" responce to this situation. I do not believe that he should have been terminated , but offered counciling to see if this was a PTSO reaction. I think it may have been.If you kick in enough doors in a hostile enviorment certian things become second nature,trust me its true. As for the parts issue , I think that NAPA has the best quality in the business. Autozone probably the best pricing structure and O'rielly's the worst rotating electrical. My personal choice is the dealer for factory parts, do the research and you will find they are not that much more and sometimes cheaper. lastly .. If I could have gotten to a weapon during that situation ........